Being a one-stop shop is not a compelling value prop

Sure, many large marketplaces are one-stop shops, but that's not their sole value proposition: Amazon has an amazing return policy, Temu is the low-cost…

Jul 15, 2024

June 2024

The two simple questions to ask before adding a new process

I frequently meet with founders who feel overwhelmed. They find themselves bottlenecked by countless decisions and notice important tasks falling…

Jun 12, 2024

April 2024

Move Fast #6: Simplify accountability with complete commitments

When schedules start to slip or follow-ups are left unaddressed, many leaders instinctively respond by increasing the frequency of reviews or asking for…

Apr 23, 2024

Clinch self-service while you are ahead

Many sales-led SaaS companies make the mistake of waiting too long to introduce a self-service channel, viewing it as an offensive tactic to employ when…

Apr 3, 2024

February 2024

Triple your retention impact by focusing on day one

It’s tempting to spin up strike teams to address churn or even carve out product teams specifically focused on retention. But unless the retention…

Feb 27, 2024

You built it, but will they come?

One of the most common reasons startups fail is because there isn’t demand for what they are building. The solution seems obvious - talk to your…

Feb 20, 2024

Move Fast #5: Great artists steal. Winning product teams copy

Many teams hesitate to copy competitors or industry best practices. In an environment where innovation and creativity are valued, copying feels like…

Feb 13, 2024

Move Fast #4: Treat engineers as adults

Engineering is arguably the most critical function in a modern technology company.

Feb 2, 2024

January 2024

Goal on what matters. Even if its not fully within the teams control.

Product teams insisting they are only to be held accountable for goals fully within their control has become one of my biggest pet peeves. However, if…

Jan 17, 2024

December 2023

Don’t worry about being first. Focus on being the best.

First-mover advantages are overrated. When you look at the most successful companies today, it's easy to imagine that they succeeded by being the first…

Dec 10, 2023

Your Best PM might be in Marketing (or Finance, or…)

In many tech organizations, there is a belief that product management is a craft you can only learn by starting from the ground floor. Experience…

Dec 8, 2023

October 2023

Ask candidates to solve a current business challenge

I’ve found candidate presentations to be one of the best signals when hiring Product Managers and Designers and I have enforced them at all levels at…

Oct 1, 2023